Years of Experience: 6+ Yrs
Job Description
- Customer Experience Management: Handle complex customer queries, escalations, and ensure high satisfaction levels.
- Process Improvement: Identify gaps in customer service processes and implement solutions for efficiency.
- Team Collaboration: Work closely with cross-functional teams to enhance customer support strategies.
- Training & Mentorship: Guide junior support executives, sharing best practices and troubleshooting techniques.
- Data Analysis & Reporting: Monitor customer feedback, generate reports, and provide insights for service enhancement.
Key Skills
- Strong communication
- Problem Solving
- Interpersonal Skills.
Qualifications: Any UG/PG
Job Location:
Maraimalai Nagar, Chengalpattu
: Chennai India